Mobility has changed the game for field services. Managing field service operations and ensuring SLA compliance is a major problem area for Oil & Gas, facility management, equipment and process industries.
Resource location and real time job allocations
Rising operating costs
Lack of visibility and inconsistent service experience
First time fix rate
Service delivery optimization and efficiency issues
With the advent of mobile devices; field service technicians and the back office can now remain connected with real-time information exchange. It is also possible to create real time service experience for the customer.
Invasystems with integrated solutions marrying IT and OT helps in architecting a single unified platform for your Field service agent, service engineer and customer to take care of preventive, scheduled and breakdown services.
First time fix rate is an important paradigm for the field service domain. It also depends on allocation of people with right skill set for the job. It also depends on tracking the history of previous jobs related to the same equipment or service group to reach the root cause analysis.
Invasystems’ Mobien Field Services suite of applications on their patented iNotify mobile application middleware open newer and better channels between customers and field service technicians. Scalable and easy to deploy; it gives seamless connectivity through mobile devices to field service teams. From job management to scheduling to customer management, real time invoicing generation to the extent of agent management and contracts & SLA management; it gives an integrated information sharing platform for all stakeholders to facilitate better customer engagement, remote resolution of problems and preventive and predictive maintenance. All this can only be done with better and increased data visibility from remote locations and doing systematic analysis of these field activities. Mobien Field services ensures better data storage than the regular pdf, excel or proprietary database along with seamless connectivity with any ERP system. It enables systematic root cause analysis by amalgamating field data with engineering and financial data towards an accident and glitch free future.
Schedule and breaddown jobs
Equipment Asset mapping
Quotation and sales leads
Skill set mapping
Sub contractor management
Real time location data coupled with map integration ensures visibility of market coverage and dynamic allocation of tasks.
Its offers comprehensive functionality for user mapping, rules and right management. User profiles can billing to hardware credentials giving and inhance security.
App notifications and SMS can be used to update end users and managers about status of various events or transactions.
iNotiy also offers set of integration tools that enable you to integrate Mobien Sales Suite with any back-end ERPs like SAP, ORACLE etc.
iNotify middleware offers secure sync layer that ensures by directional synchronization between the app and middleware.
Capturing data about customers grievances and getting the redressal is always a challenge.
Reduce operating costs
Improve first time
Improve staff utilization
Improve field staff efficiency
Reduce lost sales
Flow line inspection
Production well test
Chemical addition to tanks at Well site
Facility Management Services
Post Sales services for Equipment manufacturers