A Host of Solutions for Oil and Gas, Facility Management, Equipment and Process Manufacturing Companies

Mobility has changed the game for field services. Managing these operations and ensuring SLA compliance is a major challenge for Oil and Gas, facility management, equipment and process industries.

Key Challenges Faced by Field Service Companies

Resource location and real-time job allocations

Rising operating costs

Lost revenues

Lack of visibility and inconsistent service experience

First-time fix rate

Service delivery optimization and efficiency issues

FIELD SERVICE MODULES

  • Job Management and Scheduling
  • Customer Management
  • Invoicing
  • Field Agent Management
  • Service Engineer Activities

  • Alerts and Notifications
  • Inventory Management
  • Sales Leads
  • Dashboards

With the advent of mobile devices, field service technicians and the back office can now remain connected with real-time information exchange, as well as allowing the customer to follow along with the processes at the same time.

 

Invasystems, with integrated solutions marrying IT and OT, helps in architecting a unified platform for your field service agent, service engineer, and customer to take care of preventive, scheduled, and breakdown services.

 

First-time fix rate is an important paradigm in the field service domain. It depends on allocation of people with the right skill set for the job. Tracking of the history of previous jobs related to the same equipment or service group are also important in root cause analysis.

Invasystems’ Mobien Field Services suite of applications on their patented iNotify mobile application middleware open newer and better channels between customers and field service technicians. Scalable and easy to deploy, Mobien provides seamless connectivity through mobile devices to field service teams. From job management to scheduling to customer management, real time invoicing generation to the extent of agent management and contracts and SLA management, it gives an integrated information-sharing platform for all stakeholders to facilitate better customer engagement, remote resolution of problems and preventive and predictive maintenance. This can only be achieved with better and increased data visibility from remote locations and performing systematic analysis of these field activities. Mobien Field Services ensures better data storage than the regular pdf, excel or proprietary databases, along with seamless connectivity with any ERP system. It enables systematic root cause analysis by amalgamating field data with engineering and financial data towards an accident- and glitch-free future.

Modules

  • Job Management and Scheduling

    Schedule and break down jobs
    Job assignments
    Job escalations
    Approval management

  • Customer Management

    Contact management
    Equipment asset mapping
    Customer locations
    Quotation and sales leads

  • Field ERP Management

    Employee management
    Skill set mapping
    Cost structures
    Subcontractor management
    Service auditing

  • Contract and Sales

    Contract terms
    Customer mapping
    SLA Matrix
    Escalations
    Workflow

  • Inventory Management

    Requisitions
    Spare status
    Consumables
    Asset tracking

Core Features

GIS / MAP Integration

Real time location data coupled with map integration ensures visibility of market coverage and dynamic allocation of tasks.

User Management

Comprehensive functionality for user mapping, rules and right management. User profiles can billing to hardware credentials giving and enhanced security.

Notifications

App notifications and SMS can be used to update end users and managers about status of various events or transactions.

Integrator

iNotiy offers a set of tools that enable you to integrate Mobien Sales Suite with any back-end ERPs such as SAP, ORACLE etc.

Sync

iNotify middleware offers a secure sync layer that ensures by directional synchronization between the app and middleware.

Issue Management

Capture data about customer issues and possible solutions.

Benefits

Reduce operating costs

Improve first-time fix ratio

Increase staff utilization and efficiency

Reduce lost sales

Field Service Scenarios

Flow line inspection

Production well test

Chemical addition to tanks at Well site

Facility Management Services

Post sales services for equipment manufacturers

Industries

Oil & Gas

Oil & Gas

A virtual sales process at your fingertips

Facility Management

Facility Management

A virtual sales process at your fingertips

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