Field Services

Managing scheduled preventive maintenance and unplanned service jobs effectively, are pivotal to the operating margins of field services organization. Any knowledge gap in the operations generally lead to inefficient utilization of field workforce and subsequently high operating cost.

FieldService mobility application from Invasystems helps company keep a detailed record of all workforce and their job related activities in the field, right from ticket creation to rescheduling of a job based on the severity and current location of the service staff. Such dynamic decision making process assist lower mean time to repair and increase customer satisfaction.

Features

The solution offers multiple features including:
  • Service Call assignment
  • Escalation / Reassignment
  • Service Call report / Invoicing
  • Access to service history
  • Material Requisitions / Service orders
  • SLA Management
  • Access to service manuals, SOPs 

Benefits

  • Improved turn around time
  • Increased SLA compliance
  • Reduced manpower cost
  • Increased revenue opportunities
  • Efficient preventive and unscheduled maintenance leading to reduced mean time to repair